Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. 

Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

DAMAGED SHIPMENTS:

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping.     Please notify us within 24 hours at renee@thescatteredartist.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

RETURN POLICY: 

Your satisfaction is important to us. 

The Scattered Artist will refund your purchase amount minus return shipping charges and a 15% restocking fee should you be dissatisfied with any fina art print or merchandise purchase. You must notify us of your intent to return within 30 days. 

The item must be returned in sellable condition and in the original packaging. 

Our return policy also applies to cancellations made after an item has begun processing (generally one business day) or refusal at time of delivery. 

You will be responsible for return shipping charges. There is a 15% restocking fee charged for items returned in their original packaging. 

Refunds will be applied to the same payment method used when original purchase was made. To request a return authorization number and instructions:

Email: renee@thescatteredartist.com.....we will respond within 1 business day. 


PRIVACY POLICY 

We save the information you give me, except for payment information (which may be saved by our secure third-party payment processors, but never by The Scattered Artist). We do not share this information with other people, unless required by law. 

We also use cookies to identify your activity on our site to provide you with a better shopping experience. You can use settings on your computer to prevent us from using these cookies, if you choose, but our store will not operate without them. 

We will send you emails about any transactions you do while visiting us. 

With your permission, we will also send you emails that may contain promotional offers, general information about fine art, stories, anecdotes, and anything else we find that is generally on topic. Each optional email you receive will contain instructions on how to opt-out of receiving further optional emails. 


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How can I keep up with your new work?

We would love for you to be the first to know about any new work! 

You can follow us on our social media pages as we are constantly updating.

Instagram: https://www.instagram.com/thescatteredartist71/

Facebook: https://www.facebook.com/The-Scattered-Artist-863698183760922


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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